Some questions you might have

General

What happens to my stuff when I give Cloudo permission to access it?

When you give us permission to access your data, we index the names of your files, tasks, events, repositories etc. There is no funny business going on. If you have any further concerns about the security of your data see Is my stuff secure?

Is my stuff secure?

Yes! Security is very important to us.Here is what we do to ensure the safety and privacy of your data:

1. The connection to our server is encrypted with the industry standard SSL protocol

2. We do not store your data on our servers

3. We will never sell your personal information to a third party

How do I connect a service?

Just type /connect into Cloudo and select the service you’d like to connect.

I am getting an error when connecting a service

This usually happens when the account you are trying to connect is already connected to another Cloudo account. You might have created two Cloudo accounts. In case you need to sort this out contact our support team.

How do I disconnect a service?

To disconnect a service, just type /disconnect and select the account you want to disconnect.

What happens to my data when I disconnect a service?

Once you disconnect your account we lose permission to access it. This means we won't have access to your data anymore.

I don’t see all of my stuff?

Sometimes it may take a while before we process all your data. If you have a large account (like a lot of files on Dropbox) this can take up to 10 minutes.

Search is not working

Sometimes it may take a while before we process all your data. If you have a large account (like a lot of files on Dropbox) this can take up to 10 minutes.

Why do all links open in my default browser?

Cloudo opens all links in of your default browser. If you want Cloudo to open links in a different browser you will need to change the default browser in your system preferences.

How do I log out of Cloudo?

It’s pretty simple: just type /logout into Cloudo.

Where did the social login buttons go?

We decided to move away from social login in part for security reasons, but also to streamline the signup process. In case you haven’t migrated your social login account to an email login account, you can do so by following the instructions in this link: here.

Cloudo Mac App

How do I install Cloudo?

Once you download Cloudo from our website, just drag the Cloudo app into your Applications folder. Just open Cloudo and you're ready to go!

How do I change the default shortcut?

You can change the default shortcut by clicking on the Cloudo icon in your Menu Bar and selecting “Change keyboard shortcut”. Create your new shortcut and click OK. You’re good to go!

How do I update the Cloudo Mac App?

The Cloudo Mac App autoupdates. You will be informed by the app when a new version is available.

Cloudo Chrome App

Cloudo is not working

Sometimes there is a conflict in your keyboard shortcuts. You can fix this by going to Settings > Extensions > Keyboard shortcuts at the bottom of the screen and changing the keyboard shortcut for Cloudo.

The default shortcut is not working

Sometimes there is a conflict in your keyboard shortcuts. You can fix this by going to Settings > Extensions > Keyboard shortcuts at the bottom of the screen and changing the keyboard shortcut for Cloudo.

How do I change the default shortcut?

You can change the default shortcut by going to your Chrome Settings: Settings > Extensions > Keyboard shortcuts at the bottom of the screen and changing the keyboard shortcut for Cloudo.

How do I update the Cloudo Chrome App?

The Cloudo Chrome App autoupdates. To see the latest version just restart Chrome.

The Cmd/Ctrl+Shift+X keyboard shortcut opens a different extension or app

Sometimes there is a conflict in your keyboard shortcuts. You can fix this by going to Settings > Extensions > Keyboard shortcuts at the bottom of the screen and changing the keyboard shortcut for Cloudo.

Can't find the answers you're looking for?

Contact our support team and we'll personally get back to you as quickly as we can.